Q1. Are you a factory or trading company? The lamp table is manufactured yourself?
A: We are a factory located in Ninghai, Ningbo and we have been producing LED lights for 5 years, it is high quality product.
Q2. Can I have a sample order for lamp table?
A: Yes, we welcome sample order to test market and check quality. Mixed samples are also acceptable.
Q3. What about the lead time?
A: Sample needs 5-7 days, mass production time needs 3-4 weeks for bulk order.
Q4. Do you have any MOQ limit for lamp table order?
A: Low MOQ, 1pc for sample checking is available
Q5. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q6. How to proceed an order for lamp table?
A: Firstly let us know your requirements or application.
Secondly, we quote according to your requirements or our suggestions.
Thirdly customers confirm the samples and places deposit for formal order.
Last, we arrange the mass production.
Q7. Is it OK to print my logo on lamp table product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q8: Do you offer guarantee for the products?
A: Yes, we offer 1 years warranty to our products.
Q9: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.