Q: Can I get free samples for test from your company?
A: Samples are avialable, all customers must pay the sample fee and shipping cost, when you place an order, sample fee will return to you
Q: How about the Delivery time?
A: 30 - 45 days after the receipt of deposit and confirmation on all designs based of normal condition.
Q:What's the payment term?
A: For mass production goods, you need to pay 30% deposit before production and 70% balance against copy of documents. The most common way is by TT.
Q: How long can I get the feedback after we send the inquiry?
A: We will reply you within 12 hours in working day.
Q: Are you a direct manufacture or trading company?
A:We have our own factory and international sales department. We produce and sales all by ourselves.
Q: Do you accept customized design?
A:Of course, yes. We have a professional R&D team to design new items. We've made OEM and ODM items for many customers. You can let us know your idea or provide us the drawing, we are pleased to work with you for any program that is feasible and potential.
Q: What's your MOQ request?
A:If our products pass text, it will start with 20' order.
**Note: Customer images shown vary in application, lighting, and room placement. Fireplace flame effect may vary depending on room lighting.
Hello, please leave your name and email here before chat online so that we won't miss your message and contact you smoothly.